We're here for you!
Just placed an order and realized that you chose the wrong color? No worries at all! Fortunately, we can still make changes to your order before it is packed. (Once it’s packed, however, no additional changes can be made.) If you need to make a change to your order, please reach out to us immediately via the form on the right and we will do our best to help you get the order right.
Once your journal arrives, you have 14 days to submit for a return. If at any point you decide that the journal is not for you, contact us via the form below and we’ll process the return for you.
We know how excited you must be for your new journal, and do our very best to make sure it comes home to you right away! If you haven’t received your journal within 10 days of your order, please let us know and we will work with you to find the journal ASAP.
After you check your tracking information, check your surrounding area and with your neighbors. If you’re unable to locate your package within 24 hours of your delivery notice, please contact us via the form on the right so we can start an investigation with the courier. Depending on the courier, investigations can take anywhere from 5-10 business days to conclude.
Until a missing package has been returned to The Equilibrium Journal or officially declared lost, we are unable to reship or refund the order.
We assess each report on a case by case basis. If the parcel is confirmed delivered with a Proof of Delivery (POD) or if a “Safe Place/Leave with Neighbor/Delivered with Consignees Authority” request is made with our courier directly, we are unable to issue a refund if these packages are lost/stolen.
Oh no, we’re so sorry to hear that it didn’t work out. If you’re not satisfied with a purchase you made through our website, we’re more than happy to help you process a return within 14 days of receiving your journal. Please note that we only accept returns for journals in their original form. If the journal has missing, used, or damaged pages, it will not be eligible for a refund.